Shipping Policy

Where Do We Deliver To?

We deliver to most countries worldwide!

If you have any concerns that we may not ship to your country, please contact us at contact@luminelights.com and we will get back to you as soon as possible (usually 1-2 business days).

Processing Times

Our order processing time is generally 1-7 business days. Other factors, like stock status, time of the year and public holidays can also affect our processing time. Please be sure to account for this when planning out your total shipping time!

Shipping Time, Methods & Rates

We offer free standard shipping worldwide, to every country our carrier ships to!

We try to keep our shipping time as low as possible, usually 7-14 business days, however it does vary from country to country. If you have any doubts as to whether your shipping will take too much time, you can go to the checkout page and add your address to find out, or you can email us at contact@luminelights.com.

VAT for European Customers

Starting July 1st, 2021, all EU customers are required to pay VAT upon delivery of all orders.

To improve your delivery experience, all our prices include VAT for all orders to Europe.

Customs Duties & Import Fees

In some countries, customs duty fees are required to be paid before you receive your product(s), usually applied when ordering products over a certain value.

Unfortunately, we don't have the ability to include these fees at our checkout because every country has different policies that are frequently changing. Lumine Lights does not cover any duties/customs fees, they are the sole responsibility of the purchaser.

If you're not sure about your country's duties/customs fees, your local mail authorities or customs office will be able to provide you with any information you're looking for.